Customer Support
We will be happy to answer any questions you have about our products. You may want to know more about weathering, product finishes, color, size or even have questions regarding an order you have already placed. We will do our best to keep you informed in a timely manner. Our policy is to answer your questions within 24 hours of the next business day. Please email us at: customer-support@avalongarden.com
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Frequently Asked Questions
Q. What are your decorative products made of?
A. Most of Avalon Garden.Com's decorative products are made from weather resistant materials. Some are cast aluminum; some are made from marble resin. Marble resin is an exclusive material composed of marble mixed with specific additives to achieve long-lasting durability in exterior as well as interior use. It is extremely durable, yet weighs significantly less than concrete. Marble resin is non-porous; therefore it does not absorb moisture. This enables our pieces to be exposed to extreme weather conditions without cracking.

Q. What are your garden tools made of?
A. All of our garden tools are professional quality. Our garden tools’ blades are made heavy-duty heat-treated steel. Some blades have a Teflon-S � non-stick coat which causes these tools to be rust resistant and friction free. Handles are crafted hardwood, lightweight tubular steel or lightweight aluminum, and many come with comfort cushion grips.

Q. Can you describe the various color finishes?
A. Verdigris: A greenish/grayish color likened to aged brass. Antique Ivory: A creamy beige color. Old Bronze: A lead color with a bronze finish rubbed on. Pewter: A dark silver/gray color. Wood: A chestnut finish that looks like real wood. Rock: All garden stones come in rock finish.

Q. Do the prices of your custom products include personalization?
A. Yes

Q. Can a custom piece be created to say whatever I want?
A. Yes, within reason of course. Keep in mind, the longer the inscription the smaller the font.

Q. Can I have upper and lower case letters used in my custom piece?
A. Yes, for all of our custom products, you have this option but must specify in the comments section of your order.

Q. Do the custom products come with the picture featured in the image on the Internet?
A. Yes. Example: The Established Rock (product #8003) will have the picture of the house on it; however, you can add any name, number or message to it.

Q. Are pumps included with the fountains?
A. Yes, pumps are included. The pumps are for use with our fountains and are compatible with a standard household outlet. Can be used indoors or out.

Q. Do you have products other than those posted in your online gift store?
A. No, as we receive new product, they are posted immediately and if you are on our e-mail specials list, you will be notified via our newsletter.

Services

Q. Can you gift-wrap?
A. No

Q. Can you include a gift card with my order?
A. Yes, if specified in the "GIFT MESSAGE" area of your order

Q. Do you offer gift certificates?
A. Yes

Q. Do you charge sales tax?
A. Sales Tax is added only for customers in Florida. The rate is 7%

Shipping

Q. What shipping service do you use?
A. AvalonGarden.Com’s standard shipping is UPS ground residential. Various companies will ship large fountains and furniture orders.

Q. With standard shipping procedures, how long will it take for my package to ship?
A. Approximately 5-7 business days for standard pieces unless otherwise noted. 15 business days for custom pieces.

Q. Can I pay for specialty shipping?
A. Yes, if the product is in stock we can overnight, 2nd day, or 3rd day your product. For specialty shipping, please call our offices at 800.838.9085 to find out rates and make arrangements.

Q. Do you offer international shipping?
A. Sorry, no. We only ship to the lower US 48. We do not ship to Alaska, Hawaii, Canada or PR

30 Day Guarantee

Q. What is your return policy?
A. You can return any product, except personalized or customized items, in its original condition within 30 days of its receipt and receive a refund of the product price.

Q. What about a damaged piece, but I still want the order?
A. We will issue a “call tag” to have the damaged item(s) picked up and will send you a replacement.

Addresses

Q. How do I reach you by standard mail?
A. Our “snail mail” address is: AvalonGarden.Com, 8807 Citrus Village Dr. #104 Tampa,FL 33626, USA.

Q. How do I reach you via e-mail?
A. For product information: customer-support@avalongarden.com
For information: info@avalongarden.com
Q. How do I reach you by phone?
A. You can reach us by phone by calling toll-free 800.838.9085

Shipping Information
All items are shipped from our facilities in approximately 5 to 7 business days unless otherwise noted. Please allow 15 business days for custom pieces. AvalonGarden.Com standard shipping is UPS ground residential. Various freight companies will ship large fountains and furniture orders.
For products that are in stock, we can overnight, 2nd day, or 3rd day your order. If you desire any specialty shipping, please call our offices at 800.838.9085 to find out rates and make arrangements.
Shipping charges for orders over $1000.00 will cost 10% of the total sale.

30 Day Guarantee
We value our relationship with you and assure your satisfaction. Our commitment to you is that you may return any unused item (except personalized items) in their original condition within 30 days of receipt for a refund, credit or exchange (minus shipping & handling). You must contact us for a return authorization. You may be asked to return the item directly to the manufacturer or to us. If however: an item is damaged in route to you, we will issue a “call tag” to have the damaged item(s) picked up and will send you a replacement.
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CancellationPolicy
Orders may be cancelled with complete refund unless they are personalized or customized. Personalized or customized orders cannot be changed or cancelled after submission. If the order is not personalized and has not shipped, it will be cancelled upon request for a full refund. If it has shipped, our Return Policy applies.
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Product Information
Enhance your home and outdoors with products from AvalonGarden.Com. Unless otherwise noted, all of the items are made from weather resistant materials: cast marble, or cast aluminum (where applicable).

All of our tools are of professional grade. Our garden tools’ blades are made heavy- duty heat-treated steel. Some blades have a Teflon-S � non-stick coat which causes these tools to be rust resistant and friction free. Handles are crafted hardwood, lightweight tubular steel or lightweight aluminum; many come with comfort cushion grips.

Each piece of our causal yet elegant indoor/outdoor furniture is made of sturdy steel and hand finished with an antique pewter color wash. All pieces have plastic coverings on the feet to avoid scratching floor finishes. Each folds up flat for easy storage.

A description of our color finishes is as follows –
Verdigris: A greenish/grayish color likened to aged brass.
Antique Ivory: A creamy beige color.
Old Bronze: A lead color with a bronze finish rubbed on.
Pewter: A dark silver/gray color.
Wood: A chestnut finish that looks like real wood.
Rock: All garden stones come in rock finish.

Pumps are included with all of our fountains, and are compatible with a standard household outlet. Can be used indoors or out.

We know that you will find each of the items offered in our store is unsurpassed in their uniqueness, quality, and craftsmanship!
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Company Information
AvalonGarden.Com has been selling product over the Internet since 1997. We are committed to providing not only the highest quality product but also excellent service for our customers. We want to hear from you. Please submit your questions, comments, and suggestions on how we can better serve you to the following address: customer-service@avalongarden.com

Our mission is to provide quality home and garden furnishings direct to you with competitive prices. We hope that you will enjoy our online catalog. Our exceptional product line is versatile for both indoor and outdoor use.
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30 Day Guarantee:
We value our relationship with you and assure your satisfaction. Our commitment to you is that you may return any unused item (except personalized items) in their original condition within 30 days of receipt for a refund, credit or exchange (minus shipping & handling). You must contact us for a return authorization. We may ask that you return the item directly to the manufacturer. For all orders, AvalonGarden.Com cannot offer any credits or refunds past 30 days after you receive your order.
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Privacy Policy
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We may also use it to tell you about changes in our services or about special offers we think you'll find valuable. We do not sell, trade or rent your personal information to others.
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Ordering Online
All online transactions at AvalonGarden.Com are handled with industry-standard SSL encryption.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then it is decoded when it gets to us.

When you place orders or access your account information, we offer the use of a secure server. As a part of the Yahoo Store Mall we offer the highest level of security. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions." We order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would when using one in a store or restaurant.

We are committed to protecting your privacy. We use the information we collect on the site to process orders and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.
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Ordering Offline
AvalonGarden.Com welcomes you to call M-F 9:00 am - 5:00 pm Eastern Standard Time to place your order. If there is any way we may better serve you, please let us know.
Here is our toll-free number 800.838.9085.
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Technical Support
We will do our best to bring you quality images of our product. You may click on most of our images to view a clearer more detailed photo. Our images work best if you are using the latest web browser software from Microsoft or Netscape. If you are having any difficulty viewing our product or navigating our site, please email us and we will help you trouble shoot the problem. tech-support@avalongarden.com
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Our Policies
AvalonGarden.Com has been selling product over the Internet since 1997. We are committed to providing not only the highest quality product but also excellent service for our customers. We want to hear from you. Please submit your questions, comments, and suggestions on how we can better serve you to the following address: Customer-Service@avalongarden.com
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Our mission is to provide quality home and garden furnishings direct to you with competitive prices. We hope that you will enjoy our online catalog. Our exceptional product line is versatile for both indoor and outdoor use.
Shipping: All items are shipped from our facilities in approximately 5 to 7 business days unless otherwise noted. Please allow 15 business days for custom pieces. AvalonGarden.Com standard shipping is UPS ground residential. Various freight companies will ship large fountains and furniture orders.
30 Day Guarantee: We value our relationship with you and assure your satisfaction. Our commitment to you is that you may return any unused item (except personalized items) in their original condition within 30 days of receipt for a refund, credit or exchange (minus shipping & handling). Items must be returned to the address below. Restocking fees may apply. For all orders, AvalonGarden.Com cannot offer any credits or refunds past 30 days after you receive your order.
Cancellation Policy: We cannot accept cancellation of any personalized or customized items. If the item is not personalized or customized in any way and has not shipped, we will cancel your order upon request for a full refund. If the order has shipped, our return policy applies. Restocking fees may also apply. Payment Options: AvalonGarden.Com wishes to make paying as easy as possible. At this time we accept four types of payment options – We can accept payments from Visa or MasterCard, online or by calling our toll free number. You may also mail us a Cashiers Check or Money Order to – Avalon Online LLC, 8807 Citrus Village Dr. #104 Tampa,FL 33626, USA; however, we cannot process your order until we have received your Cashiers Check or Money Order for the total amount of the sale, including shipping charges and any applicable Sales Tax.

Order Accuracy: Your order is reviewed for accuracy as soon as it is received. Occasionally a manufacturer may inform us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time. We cannot be responsible for such changes in availability or for any other inadvertent errors on our site.

Privacy: We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We may also use it to tell you about changes in our services or about special offers we think you'll find valuable. We do not sell, trade or rent your personal information to others.

Security: When you place orders or access your account information, we offer the use of a secure server. As a part of the Yahoo Store Mall we offer the highest level of security. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
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Terms And Conditions
To provide you, our valued guests and customers, with the best service possible, AvalonGarden.Com has the following list of Terms & Conditions:
Your order is reviewed for accuracy as soon as it is received. Occasionally a manufacturer may inform us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time. We cannot be responsible for such changes in availability or for any other inadvertent errors on our site.
Sales discounts and special offers may require a minimum purchase. Void where restricted by law. Prices shown on the site are subject to change and are not final until customer's order is placed and confirmed.
Our customers may use one (1) AvalonGarden.Com coupon code or gift certificate per order. When submitting a gift certificate we will refund amounts owed to you of $9.99 or less. For amounts $10.00 or greater, owed by AvalonGarden.Com, our customers will be issued a new gift certificate or coupon for the remaining amount.
For all orders, AvalonGarden.Com cannot offer any credits or refunds beyond 30 days after you receive your order.
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Contact Us
Customer Support:
customer-support@avalongarden.com

Comments:
customer-service@avalongarden.com